Better Health for All

Spotify's core products and services are primarily entertainment, resulting in a neutral direct health impact. The company has no revenue from products with direct, scientifically established negative health outcomes. Spotify demonstrates an outstanding safety record, with one data incident reported in 2024, equating to an adverse events rate of 0.0014 per million users.

The company does not offer health-related products requiring price accessibility considerations. Spotify has strong risk transparency, maintaining a Safety and Privacy center and disclosing content moderation policies. The company's business model does not involve health innovation investment or significant health externalities. Spotify has exceptional health equity programs, such as its partnership with UNICEF to support youth mental health, including refugees and migrants, and the Make Moves Fund, which provided £20,000 grants to 10 U.K.-based community organizations, reaching over 500 girls. Spotify provides basic support for its internal workforce's mental health through programs like 'Heart & Soul' and 'All the Feels,' but does not engage in broader healthcare workforce support. The company's preventative health measures are limited to internal employee wellness weeks. Spotify has exceptional healthcare data responsibility, reporting one data incident in 2024 and over a million users downloading their data in 2023 and 2024. The company shows leadership in global health crisis response through its UNICEF partnership for youth mental health during the war in Ukraine and its 'Take a Beat' campaign addressing loneliness. Spotify has transformative mental health initiatives, including its 'Heart & Soul' strategy, the 'On My Mind' podcast, and grants for artist therapy. The company does not hold healthcare-related patents, produce food products, or conduct clinical trials. Spotify's health education efforts are moderate, primarily focused on internal employees and specific content hubs. The company has basic addiction controls through its Global Substance Awareness & Support Program, but its core product has potential for addiction.

Fair Money & Economic Opportunity

Spotify Technology S.A. operates as an audio streaming subscription service, not a financial institution that lends, insures, moves, or stores money for consumers.

The company's core business activities do not align with the scope of the 'Fair Money & Economic Opportunity' value, which primarily assesses financial services. Therefore, all KPIs related to financial products, lending practices, customer financial data, and wealth-building outcomes for financial clients are not applicable to Spotify's business model, and no relevant evidence was found in the provided articles.

Fair Trade & Ethical Sourcing

Spotify requires all suppliers engaged through its procurement process to abide by its Supplier Code of Conduct (SCoC), which sets forth basic expectations for ethical conduct.

The company is taking steps to make specific reference to human trafficking and slavery laws in commercial agreements in the UK. Spotify prohibits all forms of human trafficking, slavery, servitude, and forced or compulsory labor in its business and supply chain. Suppliers are prohibited from employing workers under the age of 15, or 14 where the ILO exception applies.

Honest & Fair Business

Spotify received an administrative fine of approximately €5 million (SEK 58 million) in 2023 from the Swedish Authority for Privacy Protection (IMY) for GDPR violations, specifically for not providing sufficiently clear information to individuals and failing to handle access requests adequately.

A complaint filed in January 2019 remained unresolved for over four years. The company restated its 2022 emissions to align with a revised 2023 methodology. Spotify has a comprehensive Whistleblower Policy, last updated in July 2022, which allows for confidential and anonymous reporting (subject to local law) via an external-facing Ethics Line and other channels. The policy prohibits retaliation and ensures prompt investigation, with the Audit Committee overseeing accounting and auditing complaints. However, there are restrictions under Swedish law regarding who can report and what can be reported through the central Ethics Line for Swedish matters. The company's Board of Directors has 80% independent members. Spotify maintains global anti-corruption policies, and 96% of Spotifiers completed their Global Policy Reviews, including the Anti-Corruption Policy, by the end of 2023. Ernst & Young AB provided an auditor's report on the statutory sustainability statement, and accounting/auditing complaints are investigated by the Audit Committee, Internal Audit, or third-party service providers.

Respect for Cultures & Communities

Spotify has tailored playlists to reflect cultural events and holidays, which increased user satisfaction by 73%.

The company also implemented cultural sensitivity training for developers, resulting in a 30% increase in user satisfaction. However, no specific assessment score for language inclusivity or percentage of employees completing cultural sensitivity training is provided to align with higher tiers.

Zero Waste & Sustainable Products

The company has implemented several waste reduction initiatives, including a composting solution for its Swedish offices and improved recycling programs in Amsterdam.

Additionally, its Spotifest event utilized reusable/recyclable packaging for food and beverages, minimized single-use plastics in its design and décor, and incorporated waste sorting efforts.