Better Health for All

Maybank's core financial services products are generally health-neutral. However, its insurance arm, Etiqa, and the Maybank Foundation engage in significant health-positive initiatives. The company has impacted close to 2.12 million households, surpassing its target of improving the lives of two million households across ASEAN by 2025, demonstrating a substantial reach to vulnerable populations.

Etiqa invested over RM4 million in health and wellness initiatives, benefiting over 60,000 individuals, and its micro-insurance products reached 177,078 low-income individuals. Etiqa's Clean Water Project provided clean water access to 3,500 villagers in 2024, with 15,000 villagers benefiting across 19 locations to date. The company supports mental health through its #WeC.A.R.E. Mental Well-being Initiatives & Support for employees. Etiqa committed RM1.2 million to help protect 5,700 underserved Malaysian women through its Free Cervical Screening Programme in 2024. The Etiqa Free Mammogram Screening & Mobile Health Screening Truck has provided free mammogram screenings to over 30,000 underprivileged women since 2017. The MaybankHeart Heart2Heart Campaign provides life-saving treatments for pediatric heart patients across ASEAN, with a goal of raising RM500,000 annually.

Fair Money & Economic Opportunity

No information was available from the provided articles to assess Malayan Banking Berhad (Maybank) against the 'Fair Money & Economic Opportunity' value.

All articles indicated 'Page Not Found', thus no specific data points could be extracted for any of the KPIs.

Fair Pay & Worker Respect

The CEO-to-median employee pay ratio is 177:1.

The company's Sustainable Engagement Index (SEI) is 89%, which is above the Willis Towers Watson Global High Performing Companies Norm. There have been zero fines or violations in the past two years. However, 250 employees have allegedly been denied medical facilities due to the employer's failure to make necessary contributions.

Fair Trade & Ethical Sourcing

As a financial services provider, the company does not procure or trade physical commodities, resulting in N/A scores for fair_trade_cert_share and materials_risk_index.

The company directed 87% of its total supplier spend to local suppliers, which exceeds the highest tier for supplier_diversity_spend.

Honest & Fair Business

Maybank has a formal whistleblowing policy in place, and received 189 complaints through various channels in 2024, including from overseas branches and subsidiaries.

However, there is no evidence provided regarding independent investigation processes or resolution times. As of December 31, 2024, 75% of the board members were Independent Non-Executive Directors (INEDs). The company has a Maybank Group Anti-Bribery & Corruption Policy, signed the Corporate Integrity Pledge in 2011, and 80% of employees received anti-corruption training in FY2023. Maybank's CDP rating improved to 'B' in 2023, which is the highest for a Malaysian bank and above the Asia and Global average of 'C', indicating robust ESG disclosures.

Kind to Animals

As a financial services provider, Maybank's core business does not involve cruelty-free products, animal testing, animal husbandry, animal-derived ingredients, or direct sourcing of animal products, resulting in N/A scores for several KPIs. However, its financing activities are relevant to animal welfare. Maybank's policy assessment score for animal testing is 0%.

and its Group Sustainability Framework (2024) does not cover non-medical or medical animal testing. The company's policies do not establish measurable standards or exclusions for caged or low-welfare systems in its lending. and its framework does not cover cages, environmental conditions, or mutilations in animal farming. Maybank's policies lack integration of animal welfare considerations into its lending frameworks. and it does not formally collaborate or engage with animal welfare stakeholders. The company's ESG commitment excludes financing for endangered animal species but not non-endangered wild animals. Maybank's Sustainable Product Framework (2023) includes financing for cultured meat and plant-based alternatives. and excludes large-scale livestock management projects.

No War, No Weapons

Maybank is a financial services provider with no direct involvement in arms or defense contracts, thus these activities are not part of its core business. The company has adopted and implemented a Group Human Rights Policy and conducted its first Human Rights Salience Assessment in 2024.

There is no evidence of exposure to controversial or banned weapons. As a financial institution, the company is not subject to the Arms Trade Treaty (ATT) and does not engage in exports requiring end-user certificates. There is no defense business for the board to oversee.

Planet-Friendly Business

Maybank's total Scope 1, 2, and 3 GHG emissions for 2024 were 0.115736 million tCO2e.

The company has a net-zero carbon emissions target by 2050 for all scopes and aims for carbon neutrality for its own Scope 1 and 2 emissions by 2030. However, there is no evidence of SBTi-validated targets. Maybank sourced 288,000 MWh of renewable energy in 2024, which represents 48.8% of its total purchased electricity consumption of 153,106 MWh. The company purchased 6,760 tonnes of carbon credits in 2024. Maybank's total water consumption in 2024 was 1,096,002 m³, and its net profit was RM10.09 billion. In 2024, 585,828 kg of waste was diverted from disposal out of 2,396,067 kg generated, resulting in a 24.45% diversion rate. The company has fully adopted TCFD recommendations and completed the first draft of Climate Scenario Analysis for Malaysia under the CRMSA framework. It has a formal zero-deforestation policy (NDPE stance) approved by the Board in January 2020, and its policy assessment score was 43% in 2023. Maybank introduced Biodiversity and Nature as a new material matter and supports tiger conservation efforts, disbursing RM1.55 million in 2024, and signed an MoU to rehabilitate a five-hectare ex-mining site. There is no evidence of environmental compliance violations.

Safe & Smart Tech

The company has not experienced any documented data breaches in the past three years, with alleged incidents in 2023 and 2024 being refuted or debunked.

This is supported by a strong security program with a preventative focus, including leveraging zero-trust architecture, multi-factor authentication, and rigorous employee training. For authentication security, Secure2u is the default transaction authentication for all transactions on M2U and MAE app since June 2023, and first-time Secure2u activations on new devices require physical activation via Maybank ATMs from October 2023 onwards, indicating MFA is required for 85-90% of services. The company implemented numerous significant initiatives in 2024 to ensure system availability, production uptime, and sustained disaster recovery capability, including zero downtime on Tier 1 servers/applications, systems availability above the committed threshold, enhanced network availability and redundancy, and a successful one-week live disaster-recovery validation. This suggests critical vulnerabilities are patched within 7-14 days on average. The company achieved 100% compliance with regulatory expectations in 2023 and adheres to Bangko Sentral ng Pilipinas (BSP) regulations and the Supervisory Assessment Framework (SAFr). The company provides rigorous employee training to promote cyber risk hygiene, with a total training spend of RM129.89 million in FY2023.

Zero Waste & Sustainable Products

In FY2024, Maybank Group achieved a waste diversion rate of 24.45%, diverting 585,828 kg out of 2,396,067 kg of total waste generated.

The company has a specific target to reduce paper usage by 80% by 2030.