Better Health for All
20
Tencent's Red Umbrella Programme provided free cervical and breast cancer screenings for over one million women in remote areas, benefiting over 400,000 women across 31 counties in central and western China.
1
This initiative demonstrates a commitment to price accessibility by offering free screenings and reaches vulnerable populations. The program's focus on screenings also indicates a strong emphasis on preventative health measures. The company reported no cybersecurity or data breach incidents during 2024, and its Weixin Mini Program disseminated 146 early warnings with a response time of 713 milliseconds per incident, indicating strong data responsibility and crisis response capabilities.
2
Tencent invested $30 million in cancer detection firm Insighta; however, this represents a negligible portion of its total revenue (RMB 600 billion in 2024), falling below the 1% threshold for health innovation investment.
3
Fair Money & Economic Opportunity
-20
Tencent's Fenfu virtual credit product is aimed at underserved market segments in China, specifically people unable to get a credit card from a bank, and will offer interest-free loans for a month.
1
The company also provides interest-free loans to nearly 15,000 employees for first-time home purchases.
2
Tencent's Tenpay Global allows recipients in the Chinese Mainland to receive money via Weixin Pay wallets from over 60 countries and regions, and WeChat Pay HK enables domestic workers in Hong Kong to send money home, with families receiving funds in minutes.
3
Weixin Pay has a fraud prevention system that provided automatic voice alerts to over 1.56 million users, helping avoid potential fraud-related losses exceeding RMB 6.8 billion.
4
Tencent connects over 800 million users with 50 million MSMEs and has partnered with nearly 30 local commercial banks to launch the Digital Empowerment of Agribusiness initiative.
5
The company also supports independent small business owners with physical impairments through its Self-Reliant Small Store Campaign.
6
Tencent's 2024 ESG report highlights its role in providing accessible financial services to underserved groups, including MSMEs, freelancers, and vulnerable populations, and its efforts to enhance the digital capabilities of small rural banks and develop a digital credit system for farmers.
7
However, the company does not provide specific data on the share of its loan or insurance book aimed at low-income, SME, or micro-segments, nor does it provide average debt-to-income ratios for its customers.
8
The company's financial products are at an elementary school reading level (grade 4-5) with a plain language initiative active.
Fair Pay & Worker Respect
40
In 2024, the company's work-related injury rate was 0.31 per million hours worked, which translates to a TRIR of 0.062 per 200,000 hours.
1
Employee satisfaction with corporate culture, values, and workplace fairness was over 89% in 2024, with overall engagement increasing by 4.4 percentage points and satisfaction by 4.7 percentage points compared to 2023.
2
The total voluntary employee turnover rate was 14.3% in 2024.
3
The company reported no incidents of child labor or forced labor in 2024.
4
In 2024, 4.95% of the workforce (2,890 out of 58,350 employees) was in 'Other categories' of employment, distinct from permanent employees.
5
The company provides comprehensive commercial insurance options, including high-coverage life, accident, and medical insurance, for employees and their families, in addition to statutory insurance.
6
Fair Trade & Ethical Sourcing
-30
Tencent reported zero incidents of child labor or forced labor in 2024.
1
The company's Supplier Code of Conduct explicitly prohibits forced labor and child labor of any kind.
2
Tencent Music Entertainment Group (TME), a subsidiary, also has a Supplier Code of Conduct that prohibits forced labor and child labor.
3
However, the company does not provide a percentage of suppliers whose contracts include enforceable ethical-sourcing clauses.
4
For fair trade certification, the company does not procure or trade physical commodities, making the KPI not applicable.
Honest & Fair Business
-30
In July 2023, Tenpay, a subsidiary, received a fine of approximately RMB 2.99 billion from the People's Bank of China for past regulatory breaches related to payment services.
1
The company has an Anti-fraud and Whistleblower Policy with various reporting channels, including a hotline and a dedicated email address, and an Anti-fraud Investigation Department responsible for investigating alleged fraudulent activities.
2
However, there is no evidence of independent investigation processes for whistleblower reports. The 2023 annual report indicates that certain comparative figures for prior periods were restated due to reclassification of items.
3
The 2024 annual report states that the financial statements have been audited by PricewaterhouseCoopers.
4
In 2024, 99% of complaints received by Internet service customer support were processed within three business days.
5
In 2024, Independent Non-Executive Directors (INEDs) accounted for 62.5% of the total Board members.
6
The company has formulated and implemented the Tencent Sunshine Code of Conduct and other policies to monitor, prevent, and act on misconduct, including fraud and corruption.
7
In 2024, the Anti-fraud Investigation Department investigated over 100 cases, leading to the dismissal of more than 100 individuals and the blacklisting of 31 entities.
8
PricewaterhouseCoopers was commissioned to conduct a limited assurance on selected ESG KPIs in accordance with ISAE 3000 (Revised).
9
Kind to Animals
0
Tencent is a member of the Global Coalition to End Wildlife Trafficking Online, which aims to reduce wildlife trafficking across platforms by 80% by 2020.
1
The company has a "zero tolerance" policy towards illegal wildlife trade on its platforms and launched reporting initiatives on WeChat and QQ.
2
In November 2017, Tencent co-established a coalition with Baidu, Alibaba, and 8 other Chinese internet companies to combat wildlife cybercrime.
3
The Tencent Life Science Laboratory uses AI to analyze molecular, protein, and genetic data, developing reusable AI capabilities for antibody screening and humanization, which reduces reliance on traditional methods including animal testing.
4
Tencent Singapore partnered with Mandai Wildlife Group and RSVP Singapore to educate the public about conservation, sponsoring four ranger stations at the Singapore Zoo and Night Safari with interactive displays about endangered species.
5
The company also uses AI for species recognition, expanding from 31 species in 2023 to 286 in 2024, and its WeBirder Mini Program collected over 280,000 birdwatching records from users.
6
No War, No Weapons
-50
Tencent stated its inclusion on the U.S. Department of Defense list was an error, clarifying, 'We are not a military company or supplier.'
1
However, the DoD flagged Tencent's ties with the Chinese military, citing China's 'military-civil fusion strategy,' which implies military access to civilian technology.
2
Tencent has an AI Technology Committee and defined principles for responsible AI, with its HunYuan model deployed in over 600 business scenarios.
3
The company participates in international standards for AI safety and security, and its Hunyuan model has passed security capability verifications.
4
Despite these efforts, there is no explicit evidence that dual-use R&D prioritizes civilian uses or that military applications are contractually barred. Tencent has an Anti-Money Laundering and Sanctions Management Committee and a dedicated compliance department, using a risk-based approach to monitor regulatory developments.
5
The company's ESG reports do not provide specific revenue allocated to peacebuilding or disarmament initiatives. Tencent's ESG Code of Conduct for Suppliers prohibits practices such as forced labor, child labor, discrimination, unfair treatment, and the use of conflict minerals, with 60% of materials verified conflict-free. The company has a zero-tolerance policy towards corruption and fraudulent activities, investigating over 100 'Red Line' violations in 2024, resulting in the dismissal of over 100 individuals.
6
Tencent has begun to disclose the implementation of its WeChat Content Moderation Policy in Chinese and publishes its WeChat Governmental Request Policy,
7
but an external engagement identified a need for periodic transparency reports disclosing data on government and third-party requests.
8
Planet-Friendly Business
-50
Tencent's total GHG emissions in 2024 were 6,056,610.1 tCO2e, with Scope 1, 2, and 3 emissions reported.
1
The company has SBTi-validated targets to reduce absolute Scope 1 and 2 emissions by 70% and Scope 3 emissions by 30% by 2030, from a 2021 base year, consistent with a 1.5°C pathway.
2
Tencent aims to achieve carbon neutrality across its operations and supply chain by 2030.
3
In 2024, renewable electricity accounted for 22.0% of total electricity use, an increase from 12.4% in 2023.
4
For its own data centers, renewable energy accounts for 54% of annual electricity consumption.
5
The company reused 4,380.8 tonnes of electronic waste in 2024 and 4,298.5 tonnes in 2023.
6
Tencent conducted a nature-related risk assessment using the TNFD LEAP approach in 2023.
7
Climate scenario analysis has been conducted using IPCC and IEA data.
8
ESG-related factors, including climate change, are integrated into the company's risk assessment and internal control management processes.
9
There were no major environmental compliance violations reported.
10
Respect for Cultures & Communities
10
Tencent has no reported cultural appropriation incidents.
1
The company's operations do not involve activities where Free, Prior, and Informed Consent (FPIC) processes would be applicable.
2
Tencent has taken actions to protect cultural sites, including supporting the restoration of over 2,600 meters of stone structure and completing Mini Programs development for 36 museums.
3
There is no specific cultural incident response framework mentioned, as no incidents were reported.
4
Safe & Smart Tech
0
The company experienced two major data breaches within the past three years: a potential leak of 1.4 billion user records in May 2023 and a data breach impacting over 1 billion user records in August 2024.
1
One report criticized the company's initial silence regarding the August 2024 breach.
2
In AI ethics, the company participated in formulating two international AI security standards and its AI model system passed security capability verifications in 2024, also receiving an "AI Security, Trustworthiness and Responsibility" evaluation qualification.
3
For privacy, the company received the Gold Award at the "Privacy-Friendly Awards 2025" and 2023, which requires specific privacy protection measures including having a Data Protection Officer or dedicated department, a data breach response plan, and staff training.
4
In 2024, 33,145 employees participated in information security special training for over 69,724 hours.
5
The company states it uses data encryption and is committed to complying with cybersecurity and personal data protection laws and regulations.
6
Zero Waste & Sustainable Products
-40
Tencent reported that 100% of its hazardous waste was handed over to qualified third parties for proper disposal.
1
The company has formulated and implemented a Solid Waste Management Policy and manages waste according to the 3Rs (reduction, reuse, and recycling).
2
In 2024, Tencent reused 4,380.8 tonnes of electronic equipment and recycled 649.0 tonnes of hard disks and mobile terminals.
3
The Tencent Tianjin Binhai data centre has received a TRUE zero-waste certification.
4
The company's Environmental Management Policy encourages suppliers to reduce environmental impacts, including waste, and prioritizes environmental friendliness as a bonus criterion for procurement.
5